An expert system is a computer-based system that uses artificial intelligence (AI) technologies to simulate the judgement and behaviour of a human or organization that has expert knowledge and experience in a particular field.
Typically, an expert system uses a knowledge base containing collected experience and inference to access the knowledge when it's required. It can provide suggestions and support in decision making similar to a human expert.
An expert system is mainly used in field like:
- Financial services
- Telecommunications
- healthcare
- customer service
- transportation
- video games
- design and manufacturing
- aviation
- communication
- planning and scheduling